Refund policy

The Good Light Co 30-Day Refund Policy

Thank you for shopping with The Good Light Co. We are committed to providing high quality product and a seamless customer experience. Please kindly read our refund policy carefully before making a purchase. 

30-Day Refund Policy

We offer a 30-day refund policy from the date your order is delivered.

This means you have 30 days after receiving your item to submit a refund request if your order meets the eligibility criteria outlined below.

Please note that we do not accept returns. Refunds may be issued without requiring the product to be sent back, provided your claim is approved.

Eligible Refund Reasons

You may be eligible for a refund under the following conditions:

1. Damaged or Defective Product
If your item arrives damaged, faulty, or not functioning as intended, you may request a refund. To process your claim, please provide:

  • Clear photos or a video showing the issue

  • Your order number

  • A brief description of the problem

2. Incorrect Item Received
If you receive the wrong product, please contact us with:

  • Photos of the item received

  • Your order number

  • A description of the issue

3. Item Not Received
If your order does not arrive within the estimated delivery timeframe and is confirmed lost in transit, you may be eligible for a refund.

Non-Eligible Refund Situations

Refunds will not be issued in the following cases:

  • Requests made after 30 days from delivery

  • Ordering the wrong item, variant, or quantity

  • Minor variations in color, lighting, or appearance due to screen differences

  • Shipping delays caused by carriers or customs

  • Orders marked as delivered by the shipping carrier

  • Change of mind after purchase

Due to hygiene and operational reasons, we do not accept returns under any circumstances. 🥲

 

How to Request a Refund

To request a refund, please email:

thegoodlightco.support@gmail.com

Include the following details:

  • Full name used on the order

  • Order number

  • Description of the issue

  • Photo or video evidence (if applicable)

Our team will review your request and respond within 2–5 business days.

Refund Approval & Processing

If your refund is approved:

  • The refund will be issued to your original payment method

  • Please allow 5–10 business days for the funds to appear, depending on your bank or payment provider

Chargebacks

We encourage customers to contact us before initiating a chargeback. Filing a chargeback without contacting us may delay the resolution process.

Agreement to Policy

By purchasing from The Good Light Co, you acknowledge and agree to this refund policy.